What is your return policy?

We offer a 30-day Returns & Refund Policy starting from the day you receive your order. To be eligible for a return, items must be unused, unworn, and in their original condition, including original packaging and tags.

All return requests are handled exclusively through our customer support team to ensure a smooth and correct process for every order. For full details, please refer to our Returns & Refund Policy.

How do I initiate a return?

To initiate a return, please contact us at info@bella-boston.com with your order number and the reason for return. Our customer support team will review your request and provide specific return instructions where applicable.

Please do not send items back without contacting us first, as unauthorized returns may not be processed.

How long does it take to receive a refund?

Once your return has been received and inspected, approved refunds are processed within 7–10 business days. Refunds are issued to the original payment method. Processing times may vary depending on your bank or payment provider.

What if I receive a faulty or incorrect item?

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and clear photos of the issue. Our support team will assist you promptly with an appropriate solution, such as a replacement or refund.

Important Return Information

Returns are accepted within 30 days of delivery.

All returns must be initiated through customer support.

Return instructions are provided after approval.

Items sent back without prior contact may not be eligible for a refund.

Contacting Bella Boston

If you have any questions regarding your order, returns, or general enquiries, our customer support team is happy to assist.

Customer Support

Email: info@bella-boston.com
Phone: +1 765 385 4058
Contact: Contact Us

Customer service hours

Monday to Friday: 09:00 AM – 05:00 PM EST

We aim to respond to all enquiries within 1–2 business days.

Business & Company Information

Company name: JWK Ecom, Hertogstraat 10, 2405 ZH, Alphen aan den Rijn, The Netherlands

Warehouse address: 12 Greenville St, Boston, Massachusetts, 02119, United States